We help our clients be more competitive in the market place and add value to their business by measuring and monitoring the performance of sub service providers. We do this to ensure a right balance between savings and service quality. A dedicated Key Account Manager takes responsibility for each clients’ needs and requirements, as well as accountability for Service Level Agreements (SLAs) that are designed and pre-agreed to match each client’s specific needs.
We measure our supplier’s performance by:
- Meeting contractual obligations
- Generic specifications encapsulated in SLAs and building related specifications
- Building performance management models to monitor and manage SLAs
- Escalating issues and accountability through the Key Account Management structure
Criteria for CBRE Excellerate’s performance management in terms of SLAs include:
- Service quality
- Response times
- Frequency of incidents
- Administration
- Skills and training
- Condition of equipment
- Image of the company, including staff appearance and communication
- Contribution to the image of the clients’ property
Local Address Search
Close this window and click on the map to set a starting point. Alternatly search for your starting address below.
Contact Us
South Africa Head Office
Excellerate on Summit,
3A Summit Road, Dunkeld West
Gauteng
2196
3A Summit Road, Dunkeld West
Gauteng
2196
Landline: | +27 11 911 8000 |
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
Kwazulu Natal
2nd Floor, Standard Bank Building, 1 Millennium Boulevard, uMhlanga Rocks
Durban
Kwazulu Natal
4001
Durban
Kwazulu Natal
4001
Landline: | +27 31 534 2500 |
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
Nigeria
The Bureau Office,
B1, 1st Floor, 28 Raymond Njoku,
off Awolowo Road,
Southwest Ikoyi,
Lagos, Nigeria
B1, 1st Floor, 28 Raymond Njoku,
off Awolowo Road,
Southwest Ikoyi,
Lagos, Nigeria
Landline: | +234 1 453 7110 |
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
Pretoria
1st Floor, Block B
Centurion Office Park
Cnr Hendrik Verwoerd and Embankment streets
Centurion
Centurion Office Park
Cnr Hendrik Verwoerd and Embankment streets
Centurion
Landline: | +27 11 080 9600 |
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
Tanzania
Selous House,
Plot 368 Msasani Road
Oysterbay,
Dar es Salaam,
Tanzania
Plot 368 Msasani Road
Oysterbay,
Dar es Salaam,
Tanzania
Landline: | +25 576 741 3245 |
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
We want to help you!Our dedicated specialist team of real estate experts are dedicated to find solutions to your needs
Broker Enquiry
{{error.header}}
{{error.message}}
{{success.header}}
{{success.message}}